Informations about Kase camera lens filters
FAQ about Kase Filters Europe and how we work
General questions
Where is Kase Filters Europe based?
Kase Filters Europe is based in Germany. All orders are processed and shipped from our German warehouse.
Is Kase Filters Europe an official distributor of Kase products?
Yes, Kase Filters Europe is an official distributor. You can be sure about the quality of products bought in our online shop.
Do you have a physical store?
We are an online-only store and do not have a physical retail location. However, you can explore and order our full product range directly through our website.
Can I get advice on which filter to choose?
Yes! If you are unsure which filter system suits your needs, feel free to contact us via email, phone, or live chat. Our team will be happy to assist you.
Do you offer gift cards?
Yes, we offer gift cards of different value. You can check out all the gift card values here.
Are Kase filters compatible with all camera brands?
Yes, our filters and filter holders are designed to be compatible with most camera brands. If you're unsure which adapter or system to choose, contact us with your lens model and we’ll be happy to help.
Where can I find product instructions or manuals?
You can find user manuals and setup guides for many of our products on the individual product pages. If something is missing, feel free to contact us directly.
Shipping
How much are the shipping costs for orders from Kase Filters Europe?
For orders above 100 €, the delivery is free of charge within Germany. For orders under the value of €100, the shipping costs are €5.90 within Germany.
For other countries, shipping costs depend on the destination country. Please, check our dedicated page to see the price for your country.
Can I send my order to a Packstation?
Yes, with DHL it is possible to send to a Packstation.
Can I change my preferred delivery address?
Yes, in the customer account or with every new order.
Do you ship internationally?
Yes, we ship to most countries in Europe and international destinations. Shipping costs and delivery times vary depending on the location. Please check our shipping page for full details.
Which courier services do you use?
We ship orders with DHL and UPS.
What are the delivery times when ordering from Kase Filters Europe?
The delivery within the EU takes 1-5 working days.
For orders shipped outside the EU, the delivery times vary depending on the destination country and can be 2-7 working days.
Order process
Can I cancel my order?
Yes, please get in touch with us. You can reach us by email: [email protected]
I have not received my order confirmation. What can I do?
Please check your spam folder first. Alternatively, contact our customer service by email.
What should I do if I receive the wrong product?
If the wrong product has been delivered, we apologize! Please check the delivery note first and compare it with the products.
Contact our customer service with the details of the order number, the missing product and a photo of the delivery. We will immediately look into it. Email: [email protected].
I have received a defective product. What should I do?
If a defective product has been delivered, we apologize for that! Contact our customer service with the details of the order number, the defective product and a photo of the defect. We will examine the situation and take care of it immediately. Email: [email protected]
What should I do if an item is missing from my order?
If products from an order have not been delivered, we apologise for that! Please check the delivery note first to see whether a partial delivery has been made. Missing units will be automatically delivered if available.
Please contact our customer service by email: [email protected]
Can I track my order?
Yes, you will receive a tracking number by email as soon as your order is dispatched.
Returns and Refunds
How long do I have to cancel my order?
The contract can be revoked within 14 days after delivery without giving reasons. Please use our form.
Can I return my order?
For EU customers: yes, the order can be returned within 14 days. The buyer pays the costs for the return shipment. After a thorough examination of the return, a refund will be made. Please use our cancellation form.
For non-EU customers: please get in touch with us first and we will examine your case.
How is the refund made?
After checking the incoming return, any refund will be made via the original payment method. We try to process the returns as quickly as possible.
If you have any further questions, please use our contact form.
Payment
What payment methods do you offer?
We offer various payment methods. The actual payment methods available per delivery country differ. Check all the payment methods on our page.
Is my payment information secure?
Yes, we use encrypted payment gateways to ensure your personal and payment information is protected.
Service
How can I contact Kase Filters Europe?
Phone: +49 4402 97391 40 | Mo-Fr 9-5.
Via live chat and email [email protected]
Do you offer customer support in other languages?
Our primary support languages are German and English. In a live chat, you can get assistance in the local language in most cases.